FAQ
Helpful answers to some of our most frequently asked questions.
Please call 209-962-7161 immediately.
Members of the Collection & Distribution team are available at all times for emergency response.
Check the property for:
- Dripping faucets, irrigation leaks, running toilets, or a leaking water heater. Some leaks are sporadic and require a little more detective work while others may be obvious.
- Check your water meter. First, pick a time when no water is being used inside or outside the home. Locate the leak indicator on your meter to see if it is moving. Depending on the brand of your meter, the leak indicator could be a small triangular shaped dial or a small silver wheel that rotates when water is flowing through the meter. On newer, digital meters, a water droplet image will appear on the meter head which indicates you have a leak.
If you have checked obvious areas and found no sign of a leak, an underground leak is next to investigate. These types of leaks can go undetected since most lines are buried.
In both scenarios a licensed plumber should be called.
- Locate your master shut off valve. This valve is usually located where the water line comes into the house or near the water meter. If you do not have a customer shut off valve, we strongly recommend that you install one. Keep in mind that it is best to install the valve as close to the meter as possible.
- Depending on the type of valve, turn it clockwise until tight or rotate the handle so that it is perpendicular to the pipe.
- If you cannot locate or turn off the valve, please call the District Administrative Office at (209) 962-7161 and a member of our staff will turn off your meter for you. In case of after-hours emergencies, on-call personnel are available.
We live in mountain country. This fact makes maintaining a consistent water pressure across the entire community nearly impossible. For this reason, your house must have a water pressure regulator installed between your water meter and your first faucet or appliance that uses water. These are usually located inside the house (usually in your basement or crawl space beneath your house) at the point where your water line enters the house from the water meter.
Annual inspection of your water pressure regulator is a homeowner's responsibility.
The District cannot service your water pressure regulator. A licensed plumber should be called.
Can't find your meter?
Call this District Administrative Office at 209-962-7161.
Buying/Selling of Property
If you have purchased a home in the Groveland/Big Oak Flat area, the District will require a copy of the recorded deed to establish your new account. Click here to learn more.
If you have sold a home in the Groveland/Big Oak Flat area, please call the District Administrative Office at 209-962-7161 to confirm your mailing address.
New Tenant
To transfer services into a tenant's name, there is a form for both the tenant and property owner to complete. Click here to learn more.
The Groveland Dog Park is a permit-regulated area that promotes community and the health and safety of all dogs and visitors.
You can receive a permit for the Dog Park by:
- Completing the Dog Park Permit Application
- Providing proof of current Rabies vaccination, current Bordetella vaccination, and county license for each dog
- Submitting payment as defined in the Application
Cash/Check Payment can be dropped off or mailed to the District Office,
Debit/Credit Card Payment can be made at the District Office or online when you click here.
If you do not see an option that fits what you're looking for, please call the District Administrative Office at 209-962-7161. We are happy to explore outside of the defined!